Some businesses tack on a customer service team long after they've built their product, company and processes. Others make the client experience one of their foundational...
If you want to fix a travel problem, hang up the phone.
Respect begets respect. How has the element of respect changed in the travel industry, specifically between companies and the people they serve?
How can entrepreneurs can utilize chatbots in their e-commerce business? Here are some of their pros and cons.
Technology is helping small businesses grow, but with growth comes more demand for personalized customer service experiences.
Joey Coleman’s book, “Never Lose A Customer Again,” offers helpful strategies for entrepreneurs who want to offer the best customer service.
It's one thing to review comments from your guests, but it's another thing to thoughtfully listen to their suggestions to improve your hotel service.
There are various benefits a business can gain using a digital-first strategy. Here's a look at how a digital transformation can help your business succeed.
With customer advocacy in mind, CEOs and other executives are now taking direct measures in handling travel complaints.
You want to be simple with digital analytics, so your efforts are more focused.