Andalusia Tenders Digital Support Services for €32 Million

Andalusia promotes the digitization of its health system. The regional government will contract the digital support services of the Andalusian Health Service (SAS) for €32.4 million, according to the profile of the contractor of the Regional Executive. This contract includes support services for the digital workplace and its computer systems located in the local SAS data processing centers.

The objective of the contract is to guarantee the daily provision and technological evolution of information technology and communications services used by SAS professionals and citizens. These services will be structured into management groups called nodes, as stated in the technical specifications.

The services that will be contracted will be oriented according to the life cycle of the ICT services in three lines. In the first place, the line of design and transition services will include those tasks necessary to evolve, implement and manage the entire ICT infrastructure and have the necessary information to be able to make the decisions that provide the most value.

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Andalusia aims to improve the daily service and the technological evolution of professionals and citizens

On the other hand, the line of operation services will include the necessary tasks to guarantee the daily provision and proper functioning of the ICT services of the SAS with the established quality levels, developing for this purpose the functions of technical management and operations management, including operation control and facility management.

In the line of ICT logistics services, the necessary tasks will be included to have an efficient supply chain, registration, traceability, and supply of equipment and material in all the nodes.

This new contract includes novelties such as remote coverage for equipment that, although not owned by the SAS, is used in teleworking mode, providing a logistics service, greater flexibility, capacity, and agility when addressing changes in supported ICT services, and providing coverage for more types of devices.

This contract entails improvements that benefit users, such as making it possible to treat jobs of special importance for devices used in direct interaction with citizens, such as those used in queue management procedures.

A service transformation plan is also included, whose objectives are to provide the service aimed at immediacy and optimization of the response to the ICT needs of users, with proactive actions that make it possible to anticipate and correct the most serious incidents. Finally, the new hiring file ensures the consolidation of the positions of the workers involved in the provision of these services and represents an increase in employment, due to the need to manage a greater demand for service activity.

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(Featured image by Makalu via Pixabay)

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First published in PlantaDoce, a third-party contributor translated and adapted the article from the original. In case of discrepancy, the original will prevail.

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