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How to build a better social media presence

Small businesses need to be more maximize their social media presence to strengthen your brand. Here are key strategies on how to do so.

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We’ve previously mentioned the importance of interacting with your followers. We’ll say it again: there has to be more to your social media strategy than simply posting content.

Unfortunately, many brands don’t realize they can’t just promote their products on social media and expect to attract their target audience.

You can have thousands of followers, but if you have nothing entertaining or engaging, social media isn’t going to be a valuable marketing tool at all.

You need to include sharing non-promotional content and interacting with your followers on your social media to-do list each and every week.

How much self-promotion is too much?

I like to use the 20/80 rule, a widely-accepted ratio for sales posts vs. other content. For example, if you own a day spa, 20 percent of your posts could be related to promoting your therapeutic services, products for sale and so on.

The other 80% of your posts should be content that your target audience will find interesting. You could post links to articles, blogs and videos on everything from healthy recipes to self-care tips. Make sure that if you share humorous photos, videos or articles that they’re appropriate for your audience and your industry.

All of your content can be valuable and increase your social media presence if you speak authentically to your followers.

You’re not just entertaining them – you’re increasing the odds that they’ll like or comment on your post and share it with their followers.

Get to know your followers

Part of a good social media strategy includes setting time aside each week (or hiring a marketing company to do this for you) to go into your Facebook, Twitter, Instagram and LinkedIn accounts and:

  • Accept relevant follower requests
  • Look for people in your target audience to follow/like
  • Like, retweet and share others’ content you enjoyed
  • Comment back to followers who leave you comments
  • Whenever possible, get topical with your content.
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Here’s a great example of a brand interacting with followers using a topical reference. The Eggo-waffle-loving Eleven from Stranger Things was one of the most popular Halloween costumes of 2017.

© Susan Friesen

Building trust with your followers makes them more likely to purchase your products or services and to be loyal to your brand.

If you do build a set of active and loyal followers who engage with you, be sure you follow them back and interact with them on a regular basis to keep them happy.

Access is everything

If you’re constantly switching between your work and personal devices, it can be easy to accidentally tweet something you don’t want to share on your business page or vice versa. Double check which account you’re posting from before you hit that button.

Larger companies may have several social media pros accessing social media accounts. Even small- and medium-sized companies might outsource their social media strategy and promotion to a marketing company.

To keep your social media presence positive, make sure you take away access from people who are no longer with the company, and if you do outsource your social media marketing, ensure the company you’ve hired does the same.

If you don’t, you could end up with a situation like HMV did in 2013 when a disgruntled ex-employee still had access to their Twitter account.

© Susan Friesen

Yikes. Knowing who’s posting is just as important as what you’re posting.

There’s so much noise on social media, so you need to work hard to get noticed and stay noticed! By creating the right social media strategy for your target audience and aiming for relationships, not followers, you’ll be well on your way to building a better social media presence.

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DISCLAIMER: This article expresses my own ideas and opinions. Any information I have shared are from sources that I believe to be reliable and accurate. I did not receive any financial compensation for writing this post, nor do I own any shares in any company I’ve mentioned. I encourage any reader to do their own diligent research first before making any investment decisions.

Susan Friesen, founder of the award-winning web development and digital marketing firm eVision Media, is a Web Specialist, Business & Marketing Consultant, and Social Media Advisor. She works with entrepreneurs who struggle with having the lack of knowledge, skill and support needed to create their online business presence. As a result of working with Susan and her team, clients feel confident and relieved knowing their online marketing is in trustworthy and caring hands so they can focus on building their business with peace of mind at having a perfect support system in place to guide them every step of the way.

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