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Using social media to manage customer complaints may seem like a burden but the payoff is repeat business and happy customers.
Social awareness is a thrust of social media. That is why, it is a cost-saving and powerful tool to use in promoting any business.
Personalized service is trending among hotel and travel industries. One reason for this is a quick customer response, thanks to Facebook's Messenger.
More and more entertainment fans are using different kinds of social media platform to reach out to their idols.