The scammer pretended to be an employee of the bank and gained access to photos and personal documents of the victim. It was only months later that the client was able to diagnose the damage. A Nubank client lost more than $5.000 (BRL 23.000) after falling in a coup applied by a fake fintech employee.
For more insight, details, and daily updates, download our Born2Invest mobile application to check and stay up to date with the latest business news in fintech. Prepared by an in-house team of journalists, Born2Invest covers a wide spectrum of topics, such as investing, economies and global markets, trending business news, as well as industry updates on tech, real estate, media, and personal finance.
False Nubank employee scam
According to the victim, a 46-year-old assistant, the scammer claimed there were attempts to break into the account and requested personal documents to update the client’s record.
The crime was reported to the Central Judicial Police (CPJ) of Americana, São Paulo, last week. This information is reported by the O Liberal newspaper.
Nubank confirmed they never request client’s personal information
In a statement made to CPJ, the aide reported that in January he received a call from a man who claimed to be an employee of Nubank. The criminal asked the client to send a copy of the ID and a photo, which was promptly done by the victim.
In a note sent to the newspaper O Liberal, fintech clarified that it never requests personal information by e-mail or telephone and that the case was solved directly with the client.
Digital bank’s system was unstable
Also according to the aide, the bogus employee claimed that the digital bank system was unstable and that attempts to hack into the account had been recorded. The sending of the documents, therefore, would be part of a security procedure to update the registration information.
The man wasn’t suspicious of the coup until he got a call from Nubank on February, 18th. He was informed that his bank statement included a loan of $2.600 (BRL 12.000), plus two transfers to separate accounts, one for the amount of R$5,600, and another for $1.400 (BRL 6.300). In a statement to the Civil Police, the victim said he did not authorize any of the transactions.
Nubank took all the necessary steps to handle the issue with the scam
Nubank explained that the case was handled directly with the client and had taken all the necessary steps for prevention. The digital bank also pointed out that it does not make telephone calls or send e-mails requesting photos, identification documents, or other sensitive information.
Check out the complete note below: “Nubank takes this opportunity to clarify that – under no circumstances – the bank makes calls to clients requesting the sending of photos and that we never ask clients to send us their documents or other sensitive information by e-mail. The type of activity reported by the client is a crime and we will always collaborate with the competent authorities to investigate and restrain actions like this.”
The podcast Além da Capa has an episode dedicated to several cases of blows applied in the region. The objective of this podcast is to explain how these actions work, what the victims report to the authorities and how to protect themselves from approaching criminals, either over the Internet or in person.
DISCLAIMER: This article was written by a third party contributor and does not reflect the opinion of Born2Invest, its management, staff or its associates. Please review our disclaimer for more information.
This article may include forward-looking statements. These forward-looking statements generally are identified by the words “believe,” “project,” “estimate,” “become,” “plan,” “will,” and similar expressions. These forward-looking statements involve known and unknown risks as well as uncertainties, including those discussed in the following cautionary statements and elsewhere in this article and on this site. Although the Company may believe that its expectations are based on reasonable assumptions, the actual results that the Company may achieve may differ materially from any forward-looking statements, which reflect the opinions of the management of the Company only as of the date hereof. Additionally, please make sure to read these important disclosures.
First published in techtudo, a third-party contributor translated and adapted the article from the original. In case of discrepancy, the original will prevail.
Although we made reasonable efforts to provide accurate translations, some parts may be incorrect. Born2Invest assumes no responsibility for errors, omissions or ambiguities in the translations provided on this website. Any person or entity relying on translated content does so at their own risk. Born2Invest is not responsible for losses caused by such reliance on the accuracy or reliability of translated information. If you wish to report an error or inaccuracy in the translation, we encourage you to contact us.
Corona crisis causes cannabis prices to soar in Berlin
The ban and exit restrictions in Germany are taking effect in stopping the coronavirus pandemic. However, the pressure to prosecute...
Biotech company Evotec is showing strong performance on the stock market
Evotec shares are showing a strong performance, as the price increased by 5.15% this week. The company is expanding its...
The private sector in Algeria on the verge of disaster
The combined effects of the Hirak Movement and the Covid-19 health crisis make companies in Algeria fear the worst in...
AscensionX launched a crowdfunding campaign to build an artificial respirator
The four professionals behind the 3D electronics, modeling and printing studio AscensionX, in Longueuil, wanted to put their skills to...
Public and private collaboration will be the norm as COVID-19 is contained
To reset the economy in 2020, trillions of dollars will be sent to state and local governmental entities. Congress is...
Featured4 days ago
The corona crisis increases demand for loan via Fintech platforms
Featured5 days ago
The Italian FinTech sector is rapidly evolving
Business5 days ago
3 business intelligence trends to watch for in 2020
Biotech6 days ago
Genfit is adapting its activities in accordance to the coronavirus pandemic