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Victim loses $5,000 in a false Nubank employee scam

A 46-year-old assistant approached the Judiciary Police Central of Americana on February 18, reporting that he lost more than $5,000 in a coup applied by a suspected Nubank employee. He reported that a man called on his cell phone saying he was an employee of Nubank digital bank. He asked the helper to send his photo with RG through the application, which was done by the victim.



This picture shows a person scanning his smartphone.

The scammer pretended to be an employee of the bank and gained access to photos and personal documents of the victim. It was only months later that the client was able to diagnose the damage. A Nubank client lost more than $5.000 (BRL 23.000)  after falling in a coup applied by a fake fintech employee.

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False Nubank employee scam

According to the victim, a 46-year-old assistant, the scammer claimed there were attempts to break into the account and requested personal documents to update the client’s record.

The crime was reported to the Central Judicial Police (CPJ) of Americana, São Paulo, last week. This information is reported by the O Liberal newspaper.

Nubank confirmed they never request client’s personal information

In a statement made to CPJ, the aide reported that in January he received a call from a man who claimed to be an employee of Nubank. The criminal asked the client to send a copy of the ID and a photo, which was promptly done by the victim.

In a note sent to the newspaper O Liberal, fintech clarified that it never requests personal information by e-mail or telephone and that the case was solved directly with the client.

Digital bank’s system was unstable

Also according to the aide, the bogus employee claimed that the digital bank system was unstable and that attempts to hack into the account had been recorded. The sending of the documents, therefore, would be part of a security procedure to update the registration information.

The man wasn’t suspicious of the coup until he got a call from Nubank on February, 18th. He was informed that his bank statement included a loan of $2.600 (BRL 12.000), plus two transfers to separate accounts, one for the amount of R$5,600, and another for $1.400 (BRL 6.300). In a statement to the Civil Police, the victim said he did not authorize any of the transactions.

Nubank took all the necessary steps to handle the issue with the scam

Nubank explained that the case was handled directly with the client and had taken all the necessary steps for prevention. The digital bank also pointed out that it does not make telephone calls or send e-mails requesting photos, identification documents, or other sensitive information.

Check out the complete note below: “Nubank takes this opportunity to clarify that – under no circumstances – the bank makes calls to clients requesting the sending of photos and that we never ask clients to send us their documents or other sensitive information by e-mail. The type of activity reported by the client is a crime and we will always collaborate with the competent authorities to investigate and restrain actions like this.”

The podcast Além da Capa has an episode dedicated to several cases of blows applied in the region. The objective of this podcast is to explain how these actions work, what the victims report to the authorities and how to protect themselves from approaching criminals, either over the Internet or in person.


(Featured image by Jonas Leupe via Unsplash)

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First published in techtudo, a third-party contributor translated and adapted the article from the original. In case of discrepancy, the original will prevail.

Although we made reasonable efforts to provide accurate translations, some parts may be incorrect. Born2Invest assumes no responsibility for errors, omissions or ambiguities in the translations provided on this website. Any person or entity relying on translated content does so at their own risk. Born2Invest is not responsible for losses caused by such reliance on the accuracy or reliability of translated information. If you wish to report an error or inaccuracy in the translation, we encourage you to contact us.

Arturo Garcia started out as a political writer for a local newspaper in Peru, before covering big-league sports for national broadsheets. Eventually he began writing about innovative tech and business trends, which let him travel all over North and South America. Currently he is exploring the world of Bitcoin and cannabis, two hot commodities which he believes are poised to change history.