Consumer behavior is constantly changing. To manage this, entrepreneurs must watch their competition like a hawk while they make it easy for people to leave reviews....
Walt Disney was a pioneer in the industry because of one question: “What if?” He wanted people to experience Disney movies and characters in a way...
Banking channels are evolving through mobile banking apps, messaging payment and even wearable devices.
Here are the tech trends that could bring groundbreaking changes to businesses this 2019 and even the years to come.
What hotel convenience really means might be far from what you were led to believe.
Emphatic customer service agents that can place themselves in their customers' shoes are not born overnight. It does take time and effort to get a good...
To engage more customers into buying their products, many businesses now use smart marketing strategies which involve data mining and retargeting.
PSD2 comes out in January 2018 but there’s still a lot of questions that payment providers and merchants may have.
A high-touch customer experience is fast becoming ineffective and outdated.
Even with the utilization of chatbots in customer support, consumers still want to interact with another human to deal with more complicated matters.