Walliance Enhances Real Estate Crowdfunding with AI Integration

Real estate crowdfunding platform Walliance has announced the integration of a proprietary AI-based system into its project pages and customer service. The goal is to make the investment process clearer, faster, and more informed.

AI to better understand investment offerings

This way, users are no longer forced to read all the technical documents, but can also interact with the information, asking questions in natural language and receiving immediate, contextual answers to the project.

Whether it’s clarifying the meaning of metrics like IRR and ROI, understanding how a bond works, or verifying the steps in a business plan, Walliance’s artificial intelligence translates complex numbers and concepts into simple, understandable explanations.

The Evolution of Customer Service

At the same time, customer service has also been revamped with FIN, a virtual assistant available 24/7 to help navigate the platform, answer questions about the digital wallet, and provide support on frequently asked tax issues.

A first level of assistance that streamlines waiting times and guarantees users constant access to information, leaving more complex cases to the human team.

” Artificial intelligence doesn’t replace people, but it enhances their ability to provide clarity and timeliness ,” comments Giacomo Bertoldi, CEO of Walliance. ” With WAi and FIN, we want to give investors the ability to better understand projects and make more informed decisions .”

Next steps

This innovation represents just the first step in a broader roadmap: after the pre-investment phase, Walliance plans to extend the use of AI to also monitor transactions, providing concise updates, highlighting deviations from business plans, and personalizing insights for each investor.

Walliance thus confirms its commitment to innovation, offering users a simpler and more transparent way to approach real estate.

Who is Walliance

Walliance was the first Italian real estate crowdfunding platform.

Founded in 2017, it has already brokered over €200 million, contributing to the construction of approximately 3,500 residential units and supporting real estate transactions with a total value of approximately €850 million.

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(Featured image by Jakub Żerdzicki via Unsplash)

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