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Taxes wouldn’t be complex if they focused on the user experience

Taxes are stressful for everybody. It would be great if the government made the process easier, but simplicity just isn’t a priority. That’s why a whole industry exists to help people cut through the jargon and turn the tax process into a conversation. If you’re trying to figure things out (or wondering why things are so complex), here’s what you should know.



This picture show a person holding some dollars bills.

It’s tax season in America, and everyone knows what that means … or maybe no one does. Taxes are an annual source of anxiety and confusion for countless Americans. If you’ve spent time reading any kind of tax document, you’d think it was designed to evoke these emotions.

In some ways, it is.

According to the Tax Policy Center, simplicity is usually the least important goal when it comes to taxes. If the government wanted to simplify taxes, it could implement a head tax (a fixed-dollar tax on all citizens). But it wouldn’t account for differences in income, labor, familial status, or needs. In this case, fairness trumps the need for simplicity.

Of course, politics still affect our resulting tax system. Corporations, nongovernmental organizations, politicians, etc., lobby for particular activities to receive tax subsidies. It’s probably unfair to say politicians desire complexity for its own sake, but so many opposing goals makes tax season a yearly nightmare for everyone.

A tax code overhaul

In 2017, Congress actually tried to make things easier by implementing the largest tax code overhaul in 30 years. The Tax Cuts and Jobs Act doubled the standard deduction, eliminated personal exemptions, and decreased individual income tax rates.

Because of this, most Americans paid less in 2018; they kept more of their income throughout the year. But did it result in a bigger refund in the spring? No, and that’s what Americans usually judge tax laws by. In 2018, the average refund was around $2,860. In 2017, that number was slightly more robust at $2,899. Taxpayers were confounded.

A failure to communicate

In a CNBC article, Jeffrey Levine, certified public accountant and director of financial planning at BluePrint Wealth Alliance, explained what went wrong: “The biggest way the new tax law was botched was the failure to communicate the difference between a lower tax liability for the year versus lower tax bills in April.”

Indeed, clear communication is critical when talking about taxes. The government seems to have thrown simplicity and plain language out the window a long time ago (even though it shouldn’t have), and the system seems to get more complex every year. Until we focus on the “user experience” and cut through that complexity, tax season will continue to be stressful for everyone.

Thriving on complexity

A whole industry exists to help people do their taxes because it’s too hard to do alone. The absurd intricacy of today’s tax regulations has spawned a multibillion-dollar software opportunity, with companies like TurboTax (NYSE: INTU), H&R Block (NYSE: HRB), and Credit Karma vying for a piece of the market.

These companies turn the process into a conversation. By asking you about your life, they discover how your taxes should be completed. Their goal is to match you to the regulations, not the regulations to you. In this case, focusing on the customer’s experience puts taxes into plain language (the key to understanding content).

Putting taxes into plain language

Here are a few ways you can simplify the tax process:

1. Take time to go through everything.

Even if you know how to do taxes, it can still be complicated. Setting aside time to properly review all documents will make your life easier come April.

2. Review your tax resources

Companies that offer tax filing services have helpful resources. For example, TurboTax has an online glossary of tax terms. The IRS also provides some basic tutorials to start you off.

3. Make a list of important life situations

Do you donate to charity often? Work from a home office? Have a child? If you answered yes to any of these questions, you may qualify for tax credits (which are dollar-for-dollar bill reductions) or tax deductions (which make your taxable income lower).

Many people fear the complexity of taxes. Simplifying the tax process helps people cut through the jargon and pinpoint exactly what they need to know. It would be great if the government prioritized simplicity as a goal, but we all know how long policy reforms take. Until then, take a deep breath, shuffle your documents, and get down to business.

(Featured image by Sharon McCutcheon on Unsplash)

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May Habib, is co-founder and CEO of, an AI writing assistant that helps everyone at a company write with the same style, terminology, and brand voice. She is a Harvard graduate and an expert in the fields of natural language processing, machine learning, and next-gen content management technology.