You want to be simple with digital analytics, so your efforts are more focused.
Using social media to manage customer complaints may seem like a burden but the payoff is repeat business and happy customers.
Some businesses ask for customer feedback to improve their services. Here's what to do when your review turns into a business retaliation.
Calls-to-action are marketing strategies companies use in captivating and directing prospects to buying their products and increasing sales.
In order to stay competitive and relevant to consumer demands, today's brands must innovate the customer experience. These five industries are using AI chatbots to do...
Personalized service is trending among hotel and travel industries. One reason for this is a quick customer response, thanks to Facebook's Messenger.
Airline travels are protected by legal systems in order to safeguard passengers and luggage security. Here's an inside scoop on its rules and regulations.
The Oracle of Omaha shares that investing in yourself and making your customers happy are both crucial to success.
Shifting your focus on giving from taking can change your business.
Nowadays, companies must use social media as part of their customer service communication channels.